Operational Improvement Process – Custom Tools


What are the “Custom Tools” I will receive from this process?

Organizational Process Map:

  • A PowerPoint schematic of your business from customer expectations, sales commitments, operational response and support systems, all the way through to customer complaints & delivery delays. This Map will point out weak points and pivotal areas where improvements can be made in order to improve operations.

Departmental Process Maps:

  • Each area of the organization included in the Organizational Process Map will have its own PowerPoint schematic detailing its flow, issues and target areas.

Action Plan:

  • Excel File with objectives, actions, accountability and timelines used to manage the implementation process.

Performance Metrics:

  • Excel File used to chart the progress of specific metrics aligned with solving defined operational issues.


Operational Improvement – Overview

Operational Improvement – Process Diagram

Operational Improvement Process – Frequently Asked Questions

Is Operational Improvement Right For You? – Checklist